FAQ

SIZING

It is important that your child is wearing a hat that fits correctly, both for comfort and sun protection. 

Reversible Bucket Hats

Nauts and Crosses Reversible Bucket Hats are fully adjustable allowing the fit to be tailored to each child. 

To Reverse the Bucket Hat push the toggle at the crown of the hat through the buttonhole to allow the hat to be adjusted whilst still being comfortable for the child. The chin strap can be detached and fastened through the loops on either side of the hat with a secure brass press stud when reversed, or be completely removed if not required.

It is important that your child is wearing a hat that fits correctly, both for comfort and sun protection. 

The following is an approximate sizing guide, however we do recommend measuring your childs head circumference to choose an accurate size.

NB: These measurements are the maximum cm fit as it can be drawn in smaller.

SMALL       49cm - Up to 2 years

MEDIUM     53cm - 2 - 4 years

LARGE        56cm - 5+ years

Caps

Nauts and Crosses Caps have an adjustable PU leather strap which fastens with a brass clasp.

TODDLER     51cm

KIDS             54cm

ADULT          58cm

N.B These measurements can be adjusted each way up to approx 3cm.

   

SHIPPING AND HANDLING

Australia tracked shipping flat rate (AU$) $8.50

All orders shipped within Australia are tracked. Australia wide deliveries are expected to take between 3-7 business days once dispatched depending on your location.

Once your order has been dispatched, Nauts and Crosses accepts NO responsibility for loss or any damage to your package.

Unfortunately we are unable to issue any refunds or resend orders in these circumstances.

IF YOU HAVE ANY PROBLEMS WITH YOUR ORDER, PLEASE SEND US AN EMAIL.

info@nautsandcrosses.com.au

 

RETURNS AND EXCHANGE POLICY

Please choose carefully as we only offer exchanges or refunds if there is a fault with the product. In this case, we will happily exchange or replace if your item is no longer available, including return postage.

If you ordered the wrong size, we will exchange the item on the following conditions:

1. The item will need to be posted back to us at your expense.

2. Return postage costs on the exchanged item will need to be covered at your own expense also.

3. The product must be returned unworn, unwashed and in its original condition with Nauts and Crosses swing tags attached, within 14 days of purchase date.

Please email info@nautsandcrosses.com.au for a returns authorisation form that will provide postal instructions.